GrocaloTerms of Use
Updated: February 11, 2026
These Terms of Use ("Terms") govern your use of the services provided by GROCALO INC. ("Grocalo," "we," "us," or "our"), including any features, functions, applications, and content made available through our platform (collectively, the "Services"). The term "Content" includes, but is not limited to, any information, text, graphics, photos, audio, video, analytics, or other materials uploaded, downloaded, displayed, or otherwise appearing on the Services.
By clicking to accept these Terms, creating an account, or otherwise accessing or using the Services, you agree to be bound by these Terms, Terms of Use for Paid Products and our Privacy Policy, which is incorporated by reference and available on the Grocalo platform or the Company website. Please read both carefully.
If you do not agree to these Terms, Terms of Use for Paid Products or the Privacy Policy, you must not access or use the Services.
ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 14, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND GROCALO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
1. Grocalo Agreement
Service Overview – The Services provide a social media management and creator operations platform that enables users to schedule and publish content to social media platforms, manage and respond to messages and comments across platforms from a unified inbox, optimize and adapt content for distribution across multiple destinations, access analytics and performance insights, and utilize AI-powered tools for content creation and optimization (collectively, the "Services"). From time to time, we may change, modify, or upgrade the functionality or appearance of the Services, which may include the removal of functionality, content, or integrations.
Binding Agreement – By accessing or using the Services, you enter into a legally binding contract with GROCALO INC. ("Grocalo," "we," "us," or "our"). You represent and warrant that you are not prohibited from using the Services under any applicable laws or regulations and that you will comply with these Terms and all relevant laws when using the Services.
Minimum Age Requirement – You must be at least eighteen (18) years old to use the Services. By creating an account, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
AI Services – Certain features, including AI-powered content optimization, analytics, automated messaging, and other artificial intelligence-based services ("AI Services"), are intended for individuals who have reached the legal age of majority in their jurisdiction. If you become aware that someone under the legal age of majority is using the AI Services, please contact us promptly at support@grocalo.com.
Updates to These Terms – The current version of these Terms is effective as of the "Updated" date shown above. We may update or modify these Terms at our sole discretion by posting the revised Terms within the Services or on the Grocalo website. Posting constitutes sufficient notice of the changes. We will provide additional notice for material changes (e.g., a banner notification, pop-up alert, or email). You are responsible for reviewing the most current version of the Terms. Your continued use of the Services after revised Terms are posted indicates your acceptance of the changes. If you do not agree to the modified Terms, you should discontinue your use of the Services.
Service Availability – The Services may be temporarily unavailable at certain times for maintenance, upgrades, or other operational reasons. Grocalo does not and cannot guarantee that you will have uninterrupted access to the Services, or that any particular content will be successfully published to or retrieved from connected social media platforms.
Service Changes and Termination – Our Services may change or evolve over time. We may, without prior notice, modify, limit, suspend, or discontinue any part of the Services. We may also, at our sole discretion, permanently or temporarily suspend or terminate your access to the Services (or any portion thereof) if we believe you have violated these Terms or applicable laws. Service fees are not refundable. You should retain copies of any User Content you submit to the Services so that you have permanent copies in the event the Services are modified in such a way that you lose access to User Content you submitted.
No Platform Affiliation – Grocalo is not affiliated with, endorsed by, or sponsored by Meta, TikTok, Google/YouTube, or any other third-party platform. All trademarks are the property of their respective owners.
2. Privacy & Protection of Personal Information
Privacy Commitment – We respect your privacy and handle your personal information in accordance with our Grocalo Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy sets out how we collect, use, store, and share your information. You can review it at the link provided in these Terms.
Consent to Processing and Transfer – By accepting these Terms, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. This includes the transfer of your information to the United States, and other countries where Grocalo or its service providers operate, for purposes such as storage, processing, and service delivery.
Service Communications – Certain communications, such as service announcements, updates, and administrative messages, are necessary for the operation of the Services and your Grocalo account. These communications are considered part of the Services and cannot be opted out of.
3. User Content
Definition – The Services include interactive features that allow you to create, post, transmit, or store content, including (but not limited to) social media posts, videos, text, graphics, images, analytics data, financial records, and other materials ("User Content"). You are responsible for any data charges you incur while using the Services. Your User Content may be viewable by others depending on your sharing settings, and you can manage access by adjusting your privacy settings. You must also comply with our Community Guidelines, which may be updated periodically.
Your Responsibilities – You represent and warrant that:
Your User Content does not violate the rights of others, including privacy, publicity, copyright, trademark, or other intellectual property rights.
You are solely responsible for your User Content and for any claims or damages arising from it.
Grocalo is not liable for User Content and will be indemnified by you for any losses or claims in accordance with Section 16 (Indemnification).
Our Rights – While we are not obligated to review User Content, we reserve the right—at our discretion—to review, remove, or restrict access to User Content at any time and for any reason, including potential legal violations. We may also refer matters to law enforcement if we believe illegal activity has occurred.
Ownership and License – You retain ownership of your User Content. However, by submitting User Content to Grocalo, you grant us a worldwide, non-exclusive, royalty-free, fully paid license (with the right to sublicense through multiple tiers) to access, use, host, store, transfer, reproduce, modify for the purpose of formatting for display, create derivative works as authorized in these Terms, distribute, perform, and display your User Content in any media formats and through any media channels, in each instance whether now known or hereafter developed, solely to provide and improve the Services. This includes integrating with social media platforms, optimizing performance, backing up content, and analyzing usage to enhance our features. This license is revocable and will terminate upon the deletion of your account or termination of these Terms, except to the extent that Grocalo reasonably needs to retain copies for legal compliance, dispute resolution, or to enforce these Terms. Any processing of personal data in your User Content is governed by our Privacy Policy. We may share your content with trusted third-party providers (e.g., cloud storage or analytics services) solely as necessary to operate and improve the Services.
AI Services – To use Grocalo's AI Services (e.g., content optimization, automated messaging, analytics insights), you will submit content and data to generate personalized deliverables.
You consent to our use of your content and data solely to process your AI outputs and improve the Services.
You must not upload or submit content that violates these Terms or to which you lack the necessary rights.
You agree to indemnify, defend, and hold harmless Grocalo and its affiliates from any claims or damages arising from your submitted content in violation of these Terms.
The Services may generate content, recommendations, analytics, or other AI Outputs based on the content you submit. AI Outputs are automatically generated and may be inaccurate or unintended. Grocalo does not control or endorse AI Outputs. You are solely responsible for reviewing and for your use or sharing of AI Outputs, including obtaining any required permissions and complying with applicable laws (e.g., privacy, publicity, and intellectual-property rights).
You agree to indemnify Grocalo for any claims arising out of your User Content or AI Outputs, your use or sharing of AI Outputs, and any allegation that such content violates third-party rights or law.
Third-Party Platform Content – The Services allow you to connect, manage, and distribute content across third-party social media platforms. You are solely responsible for ensuring your content complies with each platform's terms of service and community guidelines. Grocalo does not guarantee compatibility with all platform features and reserves the right to modify or discontinue integrations at any time.
4. Community Guidelines
Our goal is to foster an inclusive, safe, and professional space for all Grocalo users while enabling creators to manage and grow their businesses effectively. By using our Services, you agree to follow these rules:
Respect Others
Do not send unwanted or harassing messages through any Grocalo-managed communication channels.
Be thoughtful about the content you share and who you share it with.
Respect the privacy and intellectual property of other creators and users on the platform.
Keep It Legal
Do not use Grocalo for any illegal activities.
Ensure all content you create, publish, or manage through the Services complies with applicable laws and platform-specific rules.
Prohibited Content
You may not post, share, or promote content that includes:
Pornography or sexually explicit material.
Nudity or sexual content involving minors (under 18).
Depictions of minors engaged in dangerous or harmful activities.
Invasions of privacy, including sharing personal information without consent.
Threats, harassment, or bullying.
Impersonation or misrepresentation of identity.
Content promoting self-harm or suicide.
Creator and User Content Standards
Grocalo supports creators in managing their operations, publishing content, and growing their businesses. All content is managed in accordance with our Privacy Policy, Terms of Service, and internal review standards to prevent harmful or inappropriate material.
Enforcement
Violations may result in content removal, account suspension, or permanent bans from Grocalo.
We reserve the right to enforce these rules consistently and fairly, and to take any action we believe is necessary to protect our community.
These guidelines may change over time to reflect the evolving needs of our users.
5. Feedback
You acknowledge and agree that any feedback, suggestions, ideas, or other information or materials you submit to Grocalo regarding the Services—whether by email, in-app, or otherwise ("Feedback")—is non-confidential and becomes the sole property of Grocalo.
We may use, reproduce, modify, adapt, publish, create derivative works from, distribute, perform, display, or otherwise exploit your Feedback for any purpose, commercial or otherwise, without acknowledging or compensating you.
You waive any rights, including copyright or moral rights, you may have in the Feedback.
Please do not submit ideas to us if you expect payment, wish to maintain ownership, or intend to impose restrictions on our use.
6. Grocalo Content
Unless otherwise stated and except for your User Content, all materials within the Services—including but not limited to text, graphics, images, code, designs, logos, photographs, video clips, software, names, trademarks, and the overall "look and feel" (collectively, "Grocalo Content")—are owned by Grocalo or its licensors and protected by copyright, trademark, trade dress, patent, and other intellectual property laws.
You are granted a limited, non-exclusive, non-sublicensable, revocable license to access and use the Services and Grocalo Content solely for your business and operational purposes as a content creator, subject to these Terms. This license does not include:
Distributing, publicly performing, or publicly displaying Grocalo Content.
Modifying, adapting, creating derivative works, or reverse engineering the Services or any Grocalo Content.
Using automated tools such as scraping, bots, or data-mining without authorization.
Downloading (except for temporary caching) any portion of the Services or Grocalo Content without permission.
Accessing the Grocalo API with an unauthorized or third-party client.
Any use not expressly permitted under these Terms.
Any unauthorized use of Grocalo Content automatically terminates the license granted to you and may result in legal action. All rights not expressly granted are reserved by Grocalo.
7. Prohibited Activities
In addition to all other restrictions set forth in these Terms, you agree not to:
Illegal or Unauthorized Use: Use the Services for any unlawful purpose, beyond their intended use, or in violation of any applicable third-party terms.
Service Disruption: Interfere with, disable, overload, impair, or otherwise disrupt the normal functioning of the Services or other users' enjoyment of them.
Security Breaches: Compromise or attempt to compromise the security or integrity of the Services.
Unsolicited Content: Send spam, junk mail, chain letters, or other unsolicited messages or advertisements through the Services.
Automated Access: Use bots, crawlers, scrapers, or other automated tools to access or extract data from the Services without authorization.
Reverse Engineering: Attempt to discover source code or bypass access restrictions.
Unauthorized Access: Use or attempt to use another user's account without permission.
Content Filtering Evasion: Attempt to bypass any filtering, security, or access controls in place.
False Affiliation: Suggest or imply any endorsement or relationship with Grocalo without our written consent.
Harassment & Abuse: Engage in harassment, stalking, threats, bullying, intimidation, or other abusive conduct.
Misrepresentation: Impersonate any person or entity or misrepresent your affiliation with them.
Privacy Violations: Violate another person's privacy or publicity rights, including taking or posting images of individuals without their consent.
Intellectual Property Infringement: Infringe upon any copyright, trademark, trade secret, patent, or other proprietary rights.
Account Trading: Buy, sell, rent, lease, or otherwise transfer access to your account, username, or data without written consent from Grocalo.
Unauthorized Apps: Develop or use third-party applications that interact with User Content or the Services without our approval.
Platform Abuse: Use the Services in violation of any social media network's acceptable use policy, terms of use, developer policies, or any similar policy or terms. This includes using the Services to circumvent rate limits, manipulate platform algorithms, or engage in any activity that could cause your connected accounts or Grocalo's platform access to be restricted, suspended, or terminated by a third-party service.
You must also comply with any third-party platform terms (e.g., Instagram, TikTok, YouTube, Facebook Terms of Service) when using the Services to manage or publish content.
8. Your License to Use Services
Grant of License – Grocalo grants you a personal, worldwide, royalty-free, non-transferable, and non-exclusive license to use the software provided as part of the Services. This license exists solely to allow you to use and enjoy the Services in accordance with these Terms.
Account Requirements – You must create and maintain an account to access the Services. You are responsible for safeguarding your login credentials and for all activities that occur under your account. If you allow other individuals (including employees, contractors, agencies, or virtual assistants) to access your account, you are responsible for their actions and compliance with these Terms. You must ensure that any such access is authorized and secured. Grocalo will not be liable for any loss or damage arising from your failure to secure your account information.
Third-Party Platform Connections – Certain Services require you to connect your third-party social media accounts (e.g., Instagram, TikTok, YouTube, Facebook). By connecting these accounts, you authorize Grocalo to access, retrieve, and manage content and data from these platforms on your behalf, in accordance with each platform's API terms and policies. You may revoke access at any time through your account settings.
By connecting your social media accounts to the Services, you agree to be bound by that social media platform's terms of service. For example, when connecting your YouTube channel, you agree to be bound by the YouTube Terms of Service. Grocalo uses YouTube API Services and by using the YouTube integration via the Services, you agree to be bound by the YouTube Terms of Service. You may revoke Grocalo's access to your YouTube data via your Google security settings page.
Content Use and AI Training – Grocalo will not use your User Content for purposes such as AI model training unless you explicitly opt in through a separate consent process. The license you grant to Grocalo under Section 3 is limited to operating, improving, and providing the Services to you, and does not extend to training third-party AI models with your content.
9. Provision and Access of Paid Services
Certain Grocalo Services require payment before access ("Paid Services"). For each Paid Service, Grocalo will provide, on the applicable service page, clear information including:
Service description
Payment terms and fees
Subscription or service period
Renewal, cancellation, return, exchange, or refund policies
Usage restrictions
Device and technical requirements
Grocalo reserves the right to modify, suspend, or discontinue any Paid Service at its discretion. Updated service descriptions or policies will be posted on the applicable Paid Service page.
Use Restrictions – Grocalo may, at its sole discretion, take the following actions if you violate these Terms or disrupt the normal operation of any Service:
Issue a warning
Temporarily suspend your access
Permanently terminate your access
Grocalo may also terminate its agreement with you if it reasonably determines that continuing to provide the Paid Services is not feasible.
Third-Party Vouchers or Coupons – Paid Services may be purchased through coupons or vouchers sold by authorized third parties (including affiliates or partners). In such cases, the third party's terms—including usage, cancellation, and refund rules—apply in addition to these Terms.
AI Services and Refund Policy – For Paid Services involving Grocalo's AI-powered features or other AI-generated deliverables, all purchases are final and non-refundable. You may not submit content that violates these Terms, including the prohibited activities listed in Section 7. Any violations will be your sole responsibility, and no refunds will be provided.
10. Grocalo Rights
All rights, title, and interest in and to the Services (excluding Content provided by users) are and will remain the exclusive property of Grocalo and its licensors. The Services are protected by copyright, trademark, and other intellectual property laws in the United States and internationally.
Nothing in these Terms grants you any rights to use the Grocalo name, trademarks, logos, domain names, or other distinctive brand features.
Any feedback, comments, or suggestions you provide regarding Grocalo or the Services is entirely voluntary. We may use such feedback for any purpose, without obligation to you, and without compensating you.
11. Copyright Policy & the Digital Millennium Copyright Act ("DMCA") Compliance
Respect for Intellectual Property Rights
Grocalo respects the intellectual property rights of others and expects the same from its users. You may not use the Services in any manner that violates another party's rights, including rights of publicity, privacy, copyright, trademark, or other intellectual property rights.
When submitting User Content—or when using our content distribution or management features to publish any audio, video, or media—you are solely responsible for ensuring you have all necessary permissions, licenses, and rights. This includes, if applicable, mechanical reproduction rights, synchronization rights, public performance rights, and any other required permissions for media not provided by Grocalo.
DMCA Notice of Copyright Infringement
Grocalo complies with the DMCA and will expeditiously remove or disable access to infringing material when properly notified.
If you believe your work has been used in a way that constitutes copyright infringement, you must send a written notice containing the following information:
Your physical or electronic signature.
Identification of the copyrighted work claimed to be infringed.
Identification of the infringing material and information sufficient to locate it.
Your contact details (address, phone number, email).
A statement that you have a good faith belief the disputed use is unauthorized.
A statement that the information provided is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Send your notice to:
GROCALO INC. Attn: Copyright Agent Email: support@grocalo.com
DMCA Counter-Notice
If you believe material you posted was removed or access was disabled in error, you may file a Counter-Notice with our designated Copyright Agent containing:
Your physical or electronic signature.
Identification of the removed or disabled material and its location before removal.
Your contact details (name, address, phone, email).
A statement under penalty of perjury that you have a good faith belief the removal or disabling was due to mistake or misidentification.
Misrepresentation Warning
Knowingly misrepresenting that material is infringing, or that it was removed by mistake, may subject you to liability for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
12. Disclaimer of Warranties
Exposure to Content
By using the Services, you understand and accept that you may encounter materials from other users that you find offensive, indecent, or objectionable. Such content may be mislabeled, rated incorrectly, or categorized in error. Views expressed by users do not necessarily reflect the views of Grocalo, and we do not endorse any user-generated content.
Security Limitations
While we take reasonable steps to safeguard your content, we cannot guarantee complete security. We are not liable for any damages resulting from the disclosure or unauthorized access to your content.
General Disclaimer
USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL GROCALO MATERIALS PROVIDED "AS IS", WITHOUT ANY WARRANTIES – EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THIS INCLUDES, BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We make no guarantee that:
The Services will meet your needs or be available without interruptions, errors, or security issues.
The results from using the Services will be accurate, reliable, or effective.
Any defects or errors will be corrected.
We do not warrant, endorse, or assume responsibility for any third-party product or service advertised or linked through the Services. Any dealings with such third parties are solely between you and them, and you should exercise caution and sound judgment before engaging in transactions.
AI Services Disclaimer
Our AI-based features, including content optimization, automated messaging, analytics insights, and other AI services, utilize external AI technology. We do not fully control the outputs generated by these services, and such outputs do not reflect Grocalo's official positions on any topic, group, or individual. We make reasonable efforts to configure available AI moderation settings but cannot guarantee results. By using these features, you agree to this disclaimer and waive any claims against Grocalo regarding the generated outputs. If you find generated content offensive or inappropriate, please contact us at support@grocalo.com.
Third-Party Platform Disclaimer
Grocalo integrates with third-party social media platforms (e.g., Instagram, TikTok, YouTube, Facebook) to provide content publishing, analytics, and management features. We do not control these platforms and are not responsible for changes to their APIs, terms of service, or availability. Platform-specific features may be modified, limited, or discontinued at any time due to changes by the platform provider. Grocalo makes no guarantees regarding the performance, reach, or algorithmic treatment of content published through the Services.
Non-Excludable Rights
Nothing in this section limits or excludes any warranties that cannot be excluded or limited under applicable law.
13. Our Limitation of Liability
Except where prohibited by law, and to the fullest extent permitted under applicable law, neither Grocalo nor its affiliates, officers, directors, employees, agents, or licensors ("Grocalo Parties") shall be liable for any indirect, special, punitive, incidental, exemplary, or consequential damages, including without limitation loss of profits, data, goodwill, or other intangible losses, resulting from:
Your use of, or inability to use, the Services;
The provision of the Services or any materials available therein; or
The conduct or content of other users or third parties on the Services.
This limitation applies even if Grocalo has been advised of the possibility of such damages. Your sole and exclusive remedy for dissatisfaction with the Services or their content is to stop using them.
We will not be liable for any content or for any defamatory, offensive, or illegal conduct of any third party, and the risk of harm or damage from such conduct rests entirely with you.
If, notwithstanding the above, Grocalo is found liable for any damages arising from or related to your use of the Services, our total aggregate liability (including that of our affiliates) will not exceed the greater of: (a) the total amount you actually paid for the Services in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you, and you may have additional rights.
14. Governing Law & Dispute Resolution
Governing Law – These Terms and any disputes arising out of or relating to them or the Services shall be governed by the laws of the State of California, USA, without regard to conflict-of-law principles.
Jurisdiction – Any legal suit, action, or proceeding not subject to arbitration must be brought exclusively in the competent federal or state courts located in California, USA, and you waive any objections to such jurisdiction and venue.
Binding Arbitration – In the interest of resolving disputes in the most expedient and cost-effective manner, and except as described below, you and Grocalo agree that every dispute arising in connection with these Terms, the Services, and communications from us will be resolved by binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, the Services, or any communications to or from us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND GROCALO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Exceptions to Arbitration – Nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) file suit in a court of law to address an intellectual property infringement claim.
Arbitration Opt-Out – If you do not wish to resolve disputes by binding arbitration, you may opt out within 30 days after the date that you agree to these Terms by emailing us at support@grocalo.com with your full legal name, the email address associated with your account, and a statement that you wish to opt out of arbitration. If you opt out, any action arising out of these Terms will be resolved as set forth under Governing Law above.
Arbitration Rules – Any arbitration between you and Grocalo will be settled under the Federal Arbitration Act and administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules as modified by these Terms.
No Class Actions – YOU AND GROCALO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Grocalo agree otherwise, the arbitrator may not consolidate more than one person's claims.
Additional Disclaimer – The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms and is expressly disclaimed.
15. Termination
Automatic Termination – Your rights under these Terms will automatically end if you fail to comply with any provision. In such cases, you must immediately stop using the Services, and we reserve the right to revoke your access without prior notice.
Suspension or Restriction – At our sole discretion, we may suspend or limit your access to all or part of the Services if you violate these Terms. Our decision not to enforce any term does not waive our rights to do so later.
Your Right to Stop Using the Services – You may discontinue use of the Services at any time.
Changes or Discontinuation by Us – We may add, change, or remove features; suspend or stop a Service; or impose new limits at any time.
No Refunds Upon Termination – Any fees paid before termination are non-refundable. Ending your account does not relieve you of any outstanding payment obligations.
Data Retrieval – If we discontinue a Service, we will make reasonable efforts to notify you and allow time to retrieve your content and data. Upon termination of your account, Grocalo shall have the right to remove your account information, account settings, and stored content after thirty (30) days. After this period, you will not be able to recover this data or content, except that content previously published to third-party platforms will remain on those platforms pursuant to their respective terms and conditions. You are solely responsible for exporting any data you wish to retain before account termination.
16. Indemnification
You agree to indemnify, defend, and hold harmless Grocalo, its affiliates, officers, directors, employees, agents, and licensors from and against all losses, liabilities, claims, damages, costs, and expenses (including reasonable attorneys' fees and investigation costs, whether before or after a formal claim is made) arising from or related to:
Your use of the Services;
Your violation of these Terms; or
Your violation of any applicable law or regulation.
17. Third-Party Platform Terms & Content Licensing
If you use the Services to create, manage, or distribute content across third-party platforms, you agree to the following:
Compliance with Platform Terms – You must comply with the terms of service, community guidelines, developer policies, and content policies of each third-party platform you connect to through Grocalo (e.g., Instagram, TikTok, YouTube, Facebook). Your use of any Third-Party Service is governed solely by the terms and conditions of such Third-Party Service, and Grocalo does not endorse, is not responsible for, and makes no representations as to such Third-Party Service, its content, or the manner in which such Third-Party Service handles your data.
Content Ownership – You are solely responsible for ensuring you have the necessary rights, licenses, and permissions for all content you manage or distribute through the Services, including any music, images, video, or other media.
No Unauthorized Use – You may not use the Services to distribute content that infringes on third-party intellectual property rights, violates platform-specific rules, or is otherwise prohibited.
Platform Changes – Third-party platforms may change their APIs, features, functionality, terms, or availability at any time without notice to Grocalo. Grocalo is not responsible for any disruptions, limitations, refunds, or changes resulting from third-party platform modifications and shall not be liable for any damage or loss arising from or in connection with your access or use of any such Third-Party Service.
Monetization and Revenue – Any revenue, monetization claims, or financial matters related to content distributed through third-party platforms are solely between you and the applicable platform. Grocalo is not responsible for revenue disputes with third-party platforms.
Data from Third-Party Services – You acknowledge and agree that with respect to any content or data from Third-Party Services, you act as a data controller and Grocalo acts as a data processor. If you connect your account to any of your accounts with a Third-Party Service, you authorize Grocalo to process any data from the connected accounts on your behalf, and you shall comply with any applicable Third-Party Service terms and applicable privacy laws.
18. General Terms
Export Control – You acknowledge that the Services, and your use of them, are subject to United States and international laws, restrictions, and regulations that may govern the import, export, and use of the Services and Grocalo Content. You agree to comply with all such laws, restrictions, and regulations.
Language – The English version of these Terms will be the authoritative version for interpretation and construction purposes.
Severability – If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the unenforceable part will be given effect to the greatest extent possible, and the remaining provisions will remain in full force and effect.
No Waiver – A delay or failure by Grocalo to enforce any provision of these Terms will not be deemed a waiver of our rights to enforce that provision at a later date.
Assignment – You may not assign or transfer your rights or obligations under these Terms without Grocalo's prior written consent. We may assign or transfer our rights and obligations without your consent, including in connection with a merger, acquisition, sale of assets, or other business transaction.
No Joint Venture – Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and Grocalo. You are not authorized to obligate or bind Grocalo, and you are not an agent of Grocalo.
Consent to Electronic Communications – By using the Services, you consent to receiving certain electronic communications from us as described in our Privacy Policy. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
Notices – You agree that Grocalo may provide notice to you under these Terms via the email you provided in your account, or by placing a banner or notification within the Services. You agree that you are responsible for keeping your account information accurate and up to date.
International Use – The Services are intended for visitors located within the United States. We make no representation that the Services are appropriate or available for use outside of the United States. Access to the Services from countries or territories or by individuals where such access is illegal is prohibited.
Notice Regarding Apple – This section only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Grocalo only, not with Apple Inc. ("Apple"), and Apple is not responsible for the Services or their content. Apple has no obligation to furnish any maintenance and support services with respect to the Services. Apple is not responsible for addressing any claims by you or any third party relating to the Services or your possession and/or use of the Services.
Entire Agreement – These Terms constitute the complete and exclusive agreement between you and Grocalo regarding the Services, superseding all prior agreements or communications related to the Services.
For questions, concerns, or suggestions, please contact us at support@grocalo.com.
19. Digital Services Act
In compliance with the Digital Services Act (DSA), Grocalo will provide information on the Average Monthly Active Recipients of our Services in the European Union. This information will be made available in accordance with DSA requirements and updated as needed.